Refund policy

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product must be returned in unused condition.

• The product must show no visible or physical damage, including scratches, dents, cracks, stains, or signs of wear.

• All original packaging, accessories, manuals, and proof of purchase must be included.

Products that do not meet these conditions will not be eligible for a refund.

2. Damaged Products During Delivery

If your product arrives damaged as a result of shipping or delivery:

• You must notify us within 1 day (24 hours) of receiving the product.

• The customer is required to file a damage claim directly with the delivery/shipping service.

• Any compensation for delivery-related damage must be claimed from the delivery service, not from us.

• We are not responsible for damage caused during transit once the product has been handed over to the delivery carrier.

Failure to notify us within 1 day may result in the claim being denied.

3. Non-Returnable Items

Refunds will not be issued if:

• The product was damaged after delivery.

• The damage resulted from misuse, mishandling, or improper storage.

• The returned product shows any signs of use or damage.

4. Refund Processing Time

Once the returned product is received and inspected:

• Approved refunds will be processed within 30 days.

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your bank or payment provider.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless otherwise stated.

• Original shipping fees are non-refundable.